FAQ
General Questions
Q: What types of events do you support?
A: We provide full production support for a wide range of events including corporate conferences, trade shows, galas, fundraisers, product launches, concerts, festivals, and private events. Whether it's a small internal meeting or a large-scale public production, our team has the experience to deliver seamless results.
Q: Do you work with both corporate and private clients?
A: Yes, we partner with Fortune 500 companies, nonprofits, agencies, and individuals alike. From annual meetings and award shows to weddings and private parties, we scale our services to meet your needs.
Q: What markets or regions do you serve?
A: We’re based in the Midwest but serve clients nationally. Our core service areas include Michigan, Illinois, Indiana, and Ohio, but we regularly travel throughout the U.S. to support clients wherever they need us.
Services
Q: What is included in your full production services?
A: Our full production services include event planning and management, audio, video, lighting, staging, scenic design, content creation, on-site technical direction, and post-event support. We act as your single source for creative, technical, and logistical execution.
Q: Can you help with just one part of the production, like AV or lighting?
A: Absolutely. While we specialize in turnkey solutions, we often partner with clients who need specific services such as audiovisual rentals, LED walls, custom lighting design, or live streaming support.
Q: Do you provide virtual or hybrid event services?
A: Yes. We offer end-to-end virtual and hybrid event production including custom platform integration, live broadcasting, multi-site video streaming, and remote speaker coordination.
Planning & Process
Q: How does your process work?
A: Our process begins with a discovery call to understand your goals, audience, and budget. From there, we develop a detailed proposal and visual concepts. Once approved, our project managers and technical directors coordinate every element leading up to and during your event.
Q: Can you help us design a theme or creative concept for our event?
A: Yes! Our creative team can assist with theming, scenic design, motion graphics, branding integration, and audience engagement strategies to make your event unforgettable.
Q: How far in advance should we book your services?
A: The earlier, the better—especially for larger or more complex events. Ideally, we recommend reaching out 2–6 months in advance, but we’re also equipped to handle tight turnarounds when needed.
Technical & Equipment
Q: Do you own your own equipment or rent from other providers?
A: We own a wide range of professional-grade production equipment including audio systems, LED walls, intelligent lighting, video switching, rigging, and staging. This allows us to control quality, manage timelines, and keep costs competitive.
Q: Can you provide support at venues that don’t have in-house AV?
A: Yes, and we often do. Our team is skilled at transforming raw spaces into fully functional event environments. We coordinate power, rigging, and permitting as needed.
Q: Are your technicians trained and certified?
A: All of our crew members are highly trained and experienced in live event production. Many hold certifications in rigging, projection, audio engineering, and safety compliance.
Billing & Quotes
Q: How do you price your services?
A: Every event is unique, so we tailor our quotes based on scope, location, labor, equipment needs, and duration. We offer both a la carte pricing and full-package estimates. Transparent, itemized proposals are always provided.
Q: Do you offer site visits or consultations before quoting?
A: Yes. In many cases, we’ll recommend a site visit or virtual walk-through before finalizing the quote to ensure all technical aspects are accounted for.
Q: What’s your cancellation or rescheduling policy?
A: Our policy varies based on the scale of the event and lead time. We always aim to be flexible and fair. Specific terms will be outlined in your service agreement.
Other
Q: Can you work with our in-house team or another vendor?
A: Definitely. We frequently collaborate with creative agencies, planners, venues, and other vendors. We believe teamwork is key to successful production.
Q: Do you offer permanent installations or just event production?
A: In addition to live event production, we offer permanent AV system design and installation for venues, conference rooms, houses of worship, and more.
Q: How do we get started?
A: Contact us via our website, email, or give us a call. We’ll schedule an intro call to learn more about your needs and start building a tailored solution for your event.
Make your next Event happen with Encounter
From impeccable sound systems to visually captivating displays, we handle every aspect of your event production. Our commitment to flawless execution and attention to detail sets us apart in the industry.
Contact us today to elevate your next corporate event in Detroit and beyond!